We were particularly impressed with your support and empathy in the stressful time leading up to mum's passing and during the dark days following her death. You gave us the space we needed, but you never left us alone to look after all this by ourselves.  You kept things on track at the condo, quietly and effectively behind the scene, organizing the sale of mum's assets and putting the condo in great shape and ready for sale. 

You took great care with mum's special keepsakes (little trinkets, jewelry, religious items, family photos, etc.) and we are grateful for your extra efforts in this regard. Because of your attention to what is most important to families, we each (my sisters, brother and I) have precious treasures with which to remember our mum. We are most grateful to you.

Unless someone has experienced a relocation or disposal of assets for a person living in the same place for 35 years, it is impossible to imagine the work involved.  We know you put in long, physically demanding hours and we were impressed with the work you did organizing and sorting all of the effects in the apartment as well as the sale days you handled personally. We are also grateful to you for arranging the donation to charity of the items which could not be sold, and mum would be so happy to know that she was able to help others even after her passing. 

Without a doubt, you have the experience as well as the planning and organizing skills necessary to do very well in your chosen field. More importantly though, in my view, you show great compassion and empathy during very difficult times in people's lives. Your advice is thoughtful and caring, never pushy or condescending. You listen very well and it is clear you understand what is important to your clients.  

You helped us tremendously at a time of our greatest need and we thank you from the bottom of our hearts.

Best regards and thanks again for all your hard work on our behalf. We will never forget you.

The Andersons